Welcome to poko-pano.com. Poko Pano UK sells its products to you subject to the conditions set out on this page.

Please read these conditions carefully before using the poko-pano.com website. By using the poko-pano.com website, you signify your agreement to be bound by these conditions.

1. Privacy

Please review our Privacy Notice, which also governs your visit to poko-pano.com, to understand our practices.

2. Access to poko-pano.com

We will do our utmost to ensure that availability of the website will be uninterrupted and that transmissions will be error-free. However, due to the nature of the Internet, this cannot be guaranteed. Also, your access to the website may also be occasionally suspended or restricted to allow for repairs, maintenance, or the introduction of new facilities or services. We will attempt to limit the frequency and duration of any such suspension or restriction.

3. Licence for website access

poko-pano.com grants you a limited licence to access and make personal use of this website, but not to download (other than page caching) or modify it, or any portion of it, except with express written consent of poko-pano.com. This licence does not include any resale or commercial use of this website or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this website or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools. This website or any portion of this website may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without our express written consent.

You may not frame or use framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of poko-pano.com without express written consent

You are granted a limited, revocable, and non-exclusive right to create a hyperlink to the home page of poko-pano.com as long as the link does not portray poko-pano.com or its services in a false, misleading, derogatory, or otherwise offensive matter. You may not use any poko-pano.com logo or other proprietary graphic or trademark as part of the link without our express written consent.

4. Your conduct

You must not use the website in any way that causes, or is likely to cause, the website or access to it to be interrupted, damaged or impaired in any way.

You must not use the website for any of the following:
- for fraudulent purposes, or in connection with a criminal offence or other unlawful activity
- to send, use or reuse any material that is illegal, offensive, abusive, indecent, defamatory, obscene or menacing; or in breach of copyright, trademark, confidence, privacy or any other right; or is otherwise injurious to third parties; or objectionable; or which consists of, or contains, software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any 'spam'
- to cause annoyance, inconvenience or needless anxiety

5. Copyright and database rights

All content included on the website, such as text, graphics, logos, button icons, images and software, is protected by United Kingdom and international copyright and database right laws. The compilation of all content on this website is the exclusive property of poko-pano.com and is protected by United Kingdom and international copyright and database right laws

You may not systematically extract and/or re-utilise parts of the contents of the website without poko-pano.com's express written consent. In particular, you may not utilise any data mining, robots, or similar data gathering and extraction tools to extract (either once or many times) for re-utilisation of any substantial parts of this website, without poko-pano.com's express written consent. You also may not create and/or publish your own database that features substantial (e.g. our prices and product listings) parts of this website without poko-pano.com's express written consent.

6. Copyright claims

poko-pano.com respects the intellectual property of others. If you believe that your work has been copied in a way that constitutes copyright infringement, please contact us.

7. Trademarks

poko-pano.com and other marks indicated on our website are trademarks or registered trademarks of Poko Pano, in the European Union and/or other jurisdictions. Poko-pano.com's graphics, logos, page headers, button icons, scripts and service names are the trademarks or trade dress of poko-pano.com. poko-pano.com's trademarks and trade dress may not be used in connection with any product or service that is not poko-pano.com's, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits poko-pano.com. All other trademarks not owned by poko-pano.com that appear on this website are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by poko-pano.com.

8. Our contract

When you place an order to purchase a product from poko-pano.com, we will send you an email confirming receipt of your order and containing the details of your order. Your order represents an offer to us to purchase a product which is accepted by us when we dispatch that product to you and is confirmed by an email we send to you confirming that we have dispatched (the 'Dispatch Confirmation E-mail'). That acceptance will be complete at the time we send the Dispatch Confirmation Email to you. Any products on the same order which we have not confirmed in a Dispatch Confirmation Email to have been dispatched do not form part of that contract. You are seeking to enter into a contract with Poko Pano UK when you place an order.

9. Returns

Please review our Returns Policy, which applies to products purchased from us.

10. Pricing and availability

We list availability information for products sold by us on the website, including on each product information page. Beyond what we say on that page or otherwise on the website, we cannot be more specific about availability. Please note that dispatch estimates are just that. They are not guaranteed dispatch times and should not be relied upon as such. As we process your order, we will inform you by email if any products you order turn out to be unavailable.

Despite our best efforts, there is the possibility of an item being mispriced. If a product's correct price is lower than our stated price, we charge the lower amount and send you the product. If a product's correct price is higher than our stated price, we will, at our discretion, either contact you for instructions before dispatch or cancel your order and notify you of such cancellation.

11. Customs

When ordering goods from poko-pano.com for delivery overseas the recipient may be subject to import duties and taxes, which are levied once the package reaches the specified destination. Any additional charges for customs clearance must be borne by the recipient, we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country, so you should contact the local customs office for further information. Additionally, please note that when ordering from poko-pano.com, the recipient is considered the importer of record and must comply with all laws and regulations of the country in which the goods are received. Your privacy is important to us and we know that you care about how information about your order is used and shared. We would like our international customers and customers dispatching products internationally to be aware that cross-border deliveries are subject to opening and inspection by customs authorities.

12. Children

poko-pano.com does not sell products for purchase by children. If you are under 18, you may use poko-pano.com only with the involvement of a parent or guardian.

13. Electronic communications

When you visit poko-pano.com or send emails to us, you are communicating with us electronically. We communicate with you by email or by posting notices on the website. For contractual purposes, you consent to receive communications from us electronically and you agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing. This condition does not affect your statutory rights.

14. Alteration of Service or Amendments to the Conditions

We reserve the right to make changes to our website, policies, and these Conditions of Use & Sale at any time. You will be subject to the policies and Conditions of Use & Sale in force at the time that you use the website or that you order goods from us, unless any change to those policies or these conditions is required to be made by law or government authority (in which case it will apply to orders previously placed by you). If any of these conditions is deemed invalid, void, or for any reason unenforceable, that condition will be deemed severable and will not affect the validity and enforceability of any remaining condition.

15. Events beyond our reasonable control

We will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause which is beyond our reasonable control. This condition does not affect your statutory rights.

16. Waiver

If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions.

17. Governing law and jurisdiction

These conditions are governed by and construed in accordance with the laws of England and Wales. You agree, as we do, to submit to the non-exclusive jurisdiction of the English courts.

Your statutory rights are not affected by these terms and conditions

18. Our details

VAT Reg. No. GB 881 9369 72

Contact Poko Pano by telephone at +44 207 386 0011,
via email at info@poko-pano.com,
or by post at 45 Racton Road, London SW6 1LW.